American mahjong
How can we help?
Get help with JONGG, find your account and keep your next game night moving.
Last updated
What can I do without an account?
Start a browser hand or short lesson without an account or download.
Guests can answer a personal invitation by name in their browser without an account or app download.
Starting or joining a club, or hosting a game night, takes a free account.
Get in touch
Write to hello@jongg.app. Include what you were trying to do, what happened, and your device or browser. If there is an error, include its wording.
Never send passwords, password-reset or confirmation links, payment card details or private invitation links. Crop private hands, guest details and home addresses out of screenshots.
Sign-in and saved progress
Open Your account to sign in. Use the same way as before (email and password, Google or Apple) to find your saved progress and purchases.
New email account? After you choose Create account, we send a confirmation email. Open its link to confirm your address. If JONGG has not signed you in when you come back, sign in with your email and password.
Forgot your password? Choose Forgot password? on the sign-in screen and we email you a reset link. The link only lets you choose a new password; then sign in with it. An email link never signs you in.
Used to sign in with an emailed code? Sign-in codes have ended. Choose Forgot password? once with that email to choose a password, then sign in with it. You keep the same account and progress.
If an email does not arrive, check your spam folder and the address you entered, then send it again when the screen allows. If you are still stuck, email us. Never send us your password.
A game stopped connecting
Check your connection, then return to Play and look for Resume. Keep the same browser or signed-in account. Do not clear browser storage to fix a connection problem; guest progress is tied to that browser.
If your table is still unavailable, tell us when it happened and what the screen said. A reconnect does not guarantee that an ended game can be resumed.
Invitations and game nights
Reopen the invitation your host sent to check its latest details and your RSVP. If you need a fresh invitation or directions, contact the host privately.
Hosts can find their nights in JONGG. An RSVP, a calendar download and a message from the host are separate things; check the invitation for changes before you leave.
Membership and purchases
If a purchase is missing in the iPhone or iPad app, sign in to the JONGG account used for that purchase. For membership, open JONGG Membership and choose Restore purchases. For tile sets, open Settings and choose Restore purchases. Use the same Apple purchase account as before.
If JONGG cannot confirm ownership, avoid buying again and contact us. Canceling a subscription and deleting a JONGG account are separate actions. For an Apple-billed subscription, manage renewal in your Apple account subscriptions.
Someone is being unkind
Report a person from their seat, their name on a night or in a club, or a note they sent; block them from the same place and they can't reach you. We won't say who reported.
Send takedown requests and appeals to safety@jongg.app. A person reads and responds to them.
Privacy and account requests
For account access, export or deletion help, write to hello@jongg.app. We may need to verify account ownership before changing or sharing records.
JONGG on iPhone and iPad
The iPhone and iPad app is in private testing. The public App Store download is not available yet. You can learn, play and plan a night in your browser now.
We have not verified every device or browser version.
Find JONGG on social
Follow @getjonggapp on Instagram and TikTok. For account or purchase help, use email so you can keep personal details private.